Refund policy
As we deal in food products, returns are generally not accepted once an order has been delivered.
Eligible Cases for Replacement or Refund
A replacement or refund may be considered only in the following situations:
- Product received in damaged condition
- Product leakage during transit
- Wrong product delivered
- Genuine product quality concerns verified by our team
Reporting Timeline
Customers must report any issue within 48 hours of delivery.
Complaints raised after 48 hours may not be eligible for review.
Mandatory Proof
To process any claim, customers must provide:
- Unboxing video of the package
- Clear photographs of the product and packaging
- Order details
Claims without adequate supporting evidence may not be approved.
Quality Complaints
For quality-related concerns, our team may conduct an internal review before approving any refund or replacement request.
Non-Eligible Cases
Refunds or returns will not be accepted for:
- Change of mind
- Incorrect order selection by the customer
- Taste preferences
- Products partially consumed without a valid quality concern
- Complaints raised beyond the prescribed reporting period
Refund Process
Once approved, refunds will be processed through bank transfer or another suitable payment method.
Refunds are generally completed within 3 working days from approval.
Contact Us
Email: indicfarmnaturals@gmail.com
Phone: +91 8303564946
Company: Indic Farm Naturals Private Limited
Address: 647/020A Plot No 12, 60 Feet Road, Jankipuram Vistar, Lucknow, 226020.